Frequently Asked Questions

For iPhone Users:

Tap the AA button and click "Hide Toolbar" for a better experience.

If your video isn't loading (just a black screen):

Try an incognito window (Ctrl+Shift+N in Chrome, Ctrl+Shift+P in Firefox), this disables any extensions that might be interfering.
Try the connection test: Click Here
Make sure you aren't using something like a VPN/adblocker/antivirus that could be blocking it.
Check the table of supported browsers/codecs at the bottom of this page
If 1 and 2 haven't worked, start an incognito tab and open the console (Ctrl+Shift+I in Chrome and Firefox) and click Console. Take a screenshot of it and contact us via Discord or email and we'll try to help as best we can.

How do I appeal a sitewide ban?

Send a message to support@caracal.club and provide the account(s) that were banned and why you should be unbanned. Making alts without appealing like this will likely lead to being banned for ban evasion.

How should I deal with unpleasant users/trolls?

The room host is the first line of defense for this. They should ban the user. They can also give others in the room the ability to ban/kick if they wish. They also have access to the /mute and /silence commands.
If the issue is with guests without an account rejoining on a vpn, you can see if enabling anti-raid helps, and if not then disable guests if you don't want to keep banning. We are unable to do anything else about guest users evading with a vpn.
If a user is ban evading over multiple accounts you can report it and we can disable the accounts sitewide for ban evasion. The room host should still ban them from the room. Room bans are also already by ip, so they're also using a vpn by this point.
If you don't like someone, try to avoid interacting with them. Don't join the rooms they're in, and don't allow them in your rooms. It can also help to keep your rooms private so that randos can't join.
Don't feed the trolls.

How do I report a user/room?

You can use the /report chat command to report most issues if you're in the room with the issue. It saves a chat log of everything before the report and sends it to staff. This is mainly for egregious violations by users or room ToS violations. The room host still has the responsibility of banning and keeping bad people out of their room.

How do I unban someone from my room?

Right now unbanning is handled via chat commands. You can type /banlist in the chat to see a list of bans, and then /unban username to unban someone.

How do I make my stream less laggy?

First thing to try is to lower the bitrate and lower the FPS and use a lower resolution when you make the room if that still isn't enough. There are presets in the room settings menu you can use as well as the '/setkbps' and '/fps' commands you can use manually. The bitrate is an upper limit, if it's too low compared to the fps and resolution you've chosen it will struggle, so you want to find the sweet spot and only lower it if your internet speed is slow.

How do I give the remote to someone else?

Click on their avatar in the user list or in chat and then click "Allow Control". They can now pick up and drop the remote too. If they leave or get disconnected you'll have to give them permission again.

How do I make X site work?

Certain sites might require you use a VPN. We provide one as a courtesy accessible via the FoxyProxy extension. You may also use one of the pre-installed vpn extensions with your own account.

Where is my verification email?

Usually it will arrive within a minute or two but it can take longer. Please check your spam/junk folder.

Is porn allowed on Caracal?

No. Any accounts streaming porn will be disabled. This rule includes private rooms. R-rated movies with nudity are okay.

Is it safe to login into my accounts in a room on Caracal?

Yes. The browser session is cleared once the room is killed. Do take care when giving others the remote if you've logged into any sites, however.

What do my connection test results mean?

Speed result

Green: means a speed over 25 mbps was achieved which should be good enough for default resolution at default settings
Yellow: means a speed of under 25 mbps but over 10 mbps was achieved, you may experience lag and or excessive audio delay. We recommend lowering the resolution first before changing quality settings
Red: means a speed of under 10 mbps was achieved, you will most likely experience lag and or excessive audio delay. We recommend using the lowest resolution settings. Changing the quality to a lower setting might improve your vieweing experience but a too low setting for the current resolution might result in laggy video.

Connectivity result

A pass means you are able to connect to our room-servers, fail means it was impossible to establish a connection, this can have multiple causes:

A browser-extension might be blocking the connection (e.g. adblockers)
Your computer or network firewall might be blocking the connection
Your internet service provider is blocking your connection

In case of a failed connectivity test there is nothing we can do on our end, since the problem lies with either your browser, network or internet service provider.

Subscription and Keycodes

What is the difference between subscription and keycodes?

Subscribing

You subscribe once through Stripe and you will be billed either monthly or yearly depending on which plan you choose
You can cancel your subscription at any time by visiting your subscription page
Please be advised that after you cancel your subscription it will stay active until the end of the current billing period and you are not automatically eligible for a refund
You may get a refund on your subscription under special circumstances, if you think you are entitled to such a refund please contact support@caracal.club or visit our support channel on discord

Raid-Protection

If you have raid-protection enabled we take extra steps to make sure the people entering your room are valid users and not people trying to circumvent previous bans. You can toggle this feature from within your already running room at any time through the settings menu ("Enable Anti-Raid").

Keycodes

Keycodes are codes that are not bound to an account until they are activated on your profile page
Keycodes are single purchase items that will give you the selected tier of subscription for your selected duration (1, 3, 6 or 12 months)
As with subscriptions, keycodes are generally non-refundable outside of special circumstances. Please contact support@caracal.club or visit our discord support channel if you believe you are entitled for a refund

What is the difference between the subscription tiers?

	Free	$5	$10
Sharable VM	Queued	Instant	Instant
Custom Room URL	No	Yes	Yes
User Limit	10	15	20
Room Duration	5 Hours	12 Hours	12+ Hours
Unlimited Nick/Chat Colors	Limited	Yourself	Whole Room
Gif Avatars/Room Icons	No	No	Yes
Supporting Caracal		Your subscription helps to keep Caracal.club running

Supported Browsers

	OS	H264	VP8
Chrome	Windows	Yes	Yes
	Linux	Yes	Yes
	Android	Yes	Yes
	iOS	Yes	Yes
	Chromium OS ¹	No	Yes

Firefox	Windows	Yes	Yes
	Linux	No	Yes
	Android	No	Yes
	MacOS	No	Yes ²
	iOS	No	No

Safari	iOS	Yes	Yes
Safari	MacOS	Yes ²	Yes ²

Edge	Windows	Yes ³	Yes ³
¹ We are currently unable to test compatibility on Chrome OS but they were tested on Chromium OS ² Safari on MacOS has not been thoroughly tested ³ While Edge does work, audio quality is considerably lower than in other browsers